Carticel Care® FAQs

What is Carticel Care?
Will my insurance plan cover my Carticel implantation?
What kind of insurance support can I expect to receive from Carticel Care?
What happens to my biopsy after it’s taken?
What role will Carticel Care play in the implantation scheduling process?
How should I expect to feel immediately following implantation?
Will I need physical therapy following my implantation?
When will physical therapy begin?
What is a CPM machine?
What is an EOB statement?

What is Carticel Care?

Carticel Care is a resource designed with one purpose: to help you get going and ACT with Carticel. From your initial diagnosis all the way through your rehabilitation, your Carticel Care Coordinator will explain procedures, provide insurance and scheduling support, and answer any questions you may have. Speak with a Carticel Care Coordinator today at 800-453-6948, Option #2.

Will my insurance plan cover my Carticel implantation?

Most insurance plans cover the cost of Carticel, but to be sure, check with your plan administrator or call 800-453-6948, Option #2 to speak with a Carticel Care Coordinator. Your personalized Carticel Care Coordinator will work directly with your surgeon and insurance provider to speed your approval process and increase your likelihood of coverage.

What kind of insurance support can I expect to receive from Carticel Care?

In addition to explaining your insurance benefits and coverage, your Carticel Care Coordinator will interface directly with your health insurance provider to assist with insurance claim processing, reimbursement, and authorization.

What happens to my biopsy after it’s taken?

Our cell processing manufacturing facility uses specific enzymes to free your cartilage cells (chondrocytes) from the cartilage matrix. Then your chondrocytes begin the initial culturing (multiplying) phase, lasting approximately 14 days.

At this point, your cultured chondrocytes are placed in cryopreservation until implantation surgery can be scheduled at a time determined by you and your surgeon.

What role will Carticel Care play in the implantation scheduling process?

Carticel is a customized product that requires careful calculations of the cell culturing time for each individual patient.

Your Carticel Care Coordinator will help to schedule cell culturing and manufacturing based on the implantation date you and your surgeon request. After the process is set into motion, your Coordinator will maintain ongoing communication with the manufacturing facility and your orthopedic surgeon, coordinating schedules of all parties involved.

How should I expect to feel immediately following implantation?

As with most surgical procedures, you may experience pain and discomfort but medication can help to alleviate most of your symptoms.

Will I need physical therapy following my implantation?

Yes. Rehabilitation is a major factor in the outcome of your Carticel implantation. Your doctor and physical therapist will design a personalized program for you based on the size, location, and severity of your cartilage injury.

When will physical therapy begin?

Depending on your knee cartilage injury, rehabilitation can start within 6 to 24 hours of surgery beginning with a continuous passive motion (CPM) machine. Additional therapy is required and will vary from patient to patient.

What is a CPM machine?

The CPM (continuous passive motion) machine allows the knee to move without engaging muscles. During recovery, using a CPM machine creates an environment important for cartilage growth, reduces the likelihood of knee joint stiffness, and is proven to improve patient outcomes.

What is an EOB statement?

After your implantation, you will receive an EOB (explanation of benefits) statement from your insurance company. It is not a bill and does not require payment. It’s simply a record that lists the medical services provided and an explanation of coverage for each service. We highly recommend you hold on to your EOB in case you have questions or concerns regarding your insurance claims.

Key things to know about your EOB statement:

  1. It is not a bill and does not require payment
  2. It is a list of services provided to treat your medical condition
  3. It simply explains what your insurance company paid for those services provided
  4. There may be opportunities to increase your coverage
  5. The Carticel Care® team will assist you with all of your insurance questions

Questions or concerns about benefits and coverage of your Carticel procedure can be directed to our insurance experts at 800-453-6948, Option #2.